IT Services and Support for the Washington DC Metro Area

We Specialize in Working with Business-To-Consumer Companies & Special Interest Groups. USR understands that Business-to-Consumer Companies and Special Interest Groups have a complex IT Infrastructure including general office applications, point-of-sale systems, food service, ticketing and membership systems, physical security support, cyber security concerns, visitor wireless access support, large data backup requirements and overall business continuity. Many of these organizations are open for visitors and functions seven days a week and have Internal IT resources that are stretched thin supporting these complex environments over extended operating hours.

One Consistent Support Team. USR assists from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and product management, to post-project support of you and your users. Our clients also benefit from our very low staff turnover with employee retention at an average of over 12 years. This allows our client’s to have one consistent team that understands your environment.

Flexible, Tailored-To-Your-Needs Support and Security Options. USR will customize a support plan to help manage your environment. We provide our customers with a variety of managed support options ranging from back-end maintenance and monitoring to end-user support and ticketing. We offer 24x7 comprehensive security options and advanced end-point protection as well as life-cycle management services. USR has successfully provided support services for over 29 years and will create a solution specifically for you and your team.

USR Is Here For the Long-Run. USR has been delivering responsive IT Support Services for over 29 years. Our clients value the stability and reliability of working with an established partner, which results in our average client retention rate of 10+ years.

USR Owned And Operated Network Operations Center. USR’s Network Operations Center is located in Vienna, Virginia and is responsible for managing all client service and support activity. USR’s contracts include 24x7 support options and 15 minute guaranteed response. Our clients can count on responsive service from our company owned and operated operations center.